Here is an article I wrote for The Author magazine back in 2005 when I was still Buying Manager at Waterstone's. It is interesting to note how much has, and has not, changed in that time.
Five Myths About Bookselling
I feel somewhat conspicuous as a retailer within the pages of The Author, but I am here on a mission. I have been tasked with debunking some of the myths that surround bookselling in this country. These are too numerous to tackle them all here but I will attempt to shed some light on the more common questions and misconceptions, in no particular order.
A good review will help to sell my book
In a recent Bookseller column I claimed that newspaper reviews don’t sell books. It caused a bit of a stir. I was being slightly mischievous with my comments but they were based on fact.
Around two years ago we introduced New & Recently Reviewed displays across the chain. A table at the front of each of our stores was given over to books that featured in press reviews, most notably the broadsheets. After six months we scrapped the whole thing. The books just didn’t sell. It remains the least successful activity we have ever run.
But why should this be? We have all been prompted to buy a book after reading a good review. Surely a promotion as described above would be a sure fire winner? That’s what I thought, but how wrong I was. One of the reasons for the apparent lack of interest, in my opinion, is the nature of the titles that the broadsheets review.
A full page review of a book on the history of wolves in America doesn’t appear to whip the reading public into a frenzy. What a surprise. Too many column inches are given over to books that very few people want to read.
I was criticised following the article for daring to suggest that literary editors should review books solely so that I can sell more copies. That wasn’t what I was saying. My point was that if a newspaper reviews a book which then doesn’t sell they have clearly reviewed a book that was of little interest to their readers. Judging by my email inbox immediately afterwards quite a few people agree, and two-thirds of the people mailing support were authors.
Since that article (and completely unprompted by it I hasten to add) Erica Wagner has revamped the The Times Books section and come up with a lively and inspiring supplement which I am sure will prompt many people to check out a range of new books, whether that be through bookshops, the internet, or libraries. It is a pleasure to read and I can already see its influence on what we are selling.
Bookshops are only interested in bestsellers
I have a confession to make. I love bestsellers. The clue is in the name really. They are the bestselling books in the country and without them most bookshops, from the smallest independent to the largest chain, would be very quiet places indeed (if they managed to stay in business that is).
We all need bestsellers. The fact that my company sells tens of thousands of The Da Vinci Code every month means that we can afford to stock a great book of poetry that only sells one copy in the same period of time. It is all a question of balance. It may look like all we sell are the stacks of paperbacks from the front of the shops but in reality these are only a small part of our business.
If you add together all the 3 for 2s, all the piles FOS and all the books we discount they represent less than a quarter of our total sales. The vast majority of the books we sell are backlist from the A-Zs, and we like it that way. The offers and promotions can lure customers in, but once they are browsing they seem more than happy to explore even the farthest corners of our displays.
The buyers in the big chains know a great deal about retail but not so much about books
If we were really only experts in one and not the other then we wouldn’t last very long. The truth is that we have to be good at both. All of the people I have worked with in my buying team are passionate about books and feel privileged to be able to work with them. We understand the influence we can have on the book buying public and try to use that wisely. That’s not to say we don’t occasionally sneak in one of our favourites though, something I am sure the authors of those books don’t mind at all.
Publishers can bribe their way front of store
Perhaps ‘bribe’ is too strong a word. ‘Buy their way front of store’ may sum up the perception more accurately. Most retailers ask for a marketing contribution when they put a book into a campaign or promotion. This money is used to help promote the campaign, and the book itself, through point-of-sale material, window displays and/or press advertising. Publishers have specific budgets for this activity. The important point to note is that this money is spent on books that have already been selected for promotion. The money itself doesn’t buy you space, the books have to make it into the offer on their own merit first. It is vital that the decision making process is always focussed on the book itself.
Believe it or not we read a decent chunk of most of books that come our way. It can be a real task, and doesn’t always prove popular with our loved ones when we keep the bedside lamp burning into the wee small hours, but it does ensure that we get behind the books we truly believe are the best in their field. These are the books that get front of store and no amount of money will make us put a book into a promotion if we do not think our customers will like it.
The 3 for 2 has become too powerful
Getting your book in to our 3 for 2 campaign can boost sales by as much as 5000%. It is a staggering statistic and one that highlights the strength of such an offer. Great news if your book is selected. Not so great if you are left out. Does that make it too powerful? I guess it depends on who you ask.
One major benefit to the 3 for 2s which often gets ignored is the ‘third choice factor’. Many readers use the third choice, which they consider their freebie, to take a bit of a risk. They buy books they have never heard of before just because they like the cover. They finally invest in a title they have been meaning to read for years. Some delve into backlist. Others try a genre that they have previously avoided. It is an invitation to experiment and, as with all experiments, some will fail but many go on to spark wonderful discoveries and this is why I think the considerable power of the 3 for 2s can be a good thing for us all.
I hope this short piece has managed to touch on a few of the issues that are important to authors and answered some questions and queries. In truth, the agenda of author and bookseller are not that different, we both want to get the widest readership possible for the books we are involved in and long may that continue.